How do I choose the right size for my child?

We provide a size chart for every product. Please refer to it and measure your child to ensure the best fit.

Do your clothes run true to size?

Most of our clothing runs true to size. If any item has a different fit, it will be clearly mentioned in the product description.

What should I do if I order the wrong size?

You can return or exchange the item within our return window, provided it is unworn, unwashed, and with tags attached. Please see our Return & Refund Policy for full details.

What are the available delivery options?

We offer standard, express, and next-day delivery. Delivery times may vary depending on your location.

How long will it take to receive my order?

Standard delivery within Nigeria usually takes 3–5 business days. Express delivery within Lagos can arrive within 24–48 hours.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times depend on the destination.

How can I track my order?

Once your order has been shipped, a tracking link will be sent to you by email or SMS so you can follow its progress.

What is your return policy?

We accept returns within 7 days of purchase. Items must be unworn, unwashed, and in their original condition with tags attached.

How do I return or exchange an item?

You can initiate a return through the instructions in your order confirmation email or by visiting our Return & Refund Policy page. You may also return items at any Ruff 'n' Tumble store.

Are there any fees for returns?

Returns are free for most locations within Nigeria. International customers may be responsible for return shipping costs.

What payment methods do you accept?

We accept major debit and credit cards, secure online payments, and bank transfers. In-store, you may also pay with POS or cash.

Can I use more than one discount code on my order?

Only one discount code can be applied per order.

Do you offer gift cards?

Yes. We offer digital gift cards that can be purchased online and redeemed on our website.

Do you have a loyalty program?

Yes. Our loyalty program allows you to earn points on every purchase. Points can be redeemed for discounts, exclusive offers, and early access to collections.

How can I stay updated on new arrivals and promotions?

Sign up for our newsletter or follow us on Instagram, Facebook, and other social channels for updates on new collections, promotions, and exclusive deals.

How can I contact customer support?

You can reach us through the "Contact Us" page on our website, by email, phone, or live chat.

What are your customer service hours?

Our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM. Weekend inquiries will be answered on the next business day.

Where are your products made?

Over eighty percent of our products are made in Nigeria by skilled artisans.

Are Ruff 'n' Tumble clothes safe for children with sensitive skin?

Yes. We use breathable, comfortable fabrics and avoid harsh details that could irritate children's skin.

How durable are Ruff 'n' Tumble clothes?

Our garments are designed for everyday play and repeated washes. With proper care, they can be passed down from child to child.

What is Ruff 'n' Tumble doing about sustainability?

We design clothes for longevity, produce in small batches to reduce waste, and are transitioning to recyclable packaging. Our goal is for every garment to be worn by at least three children.

Do you support local communities?

Yes. By producing locally, we create jobs, empower women, and strengthen Nigeria's fashion industry. We also partner with schools and youth programs to support education.

How do you ensure ethical practices?

We maintain long-term supplier relationships, invest in training, and uphold strict quality and safety standards. Sustainability and social impact are integrated into our business decisions.